Deleting your data from Wylume

What Wylume stores when you connect Instagram or Facebook

• An access token that lets Wylume publish on your behalf. It is stored securely on our servers and is never shown in the app.
• Your Meta app-specific user ID and the list of permissions you granted.
• The ID and name of each Facebook Page you connected, and the ID, name, and @username of each linked Instagram Professional account.
• For posts you published through Wylume: the Instagram or Facebook post ID, its link, and the publish status (including any error code Meta returned).

Wylume does not store your Facebook password, your friends list, your messages, or posts you did not publish through Wylume.

Option 1: Disconnect Instagram or Facebook (keeps your Wylume account)

Open Wylume and go to Profile. Open Connected social accounts and tap Manage connections. Tap the connected account, then tap Disconnect and the account name.

Disconnecting deletes Wylume's access token right away, so Wylume can no longer publish to or read from that account. Wylume keeps the account name and your publishing history so your History screen still works. To remove those too, use Option 2 or Option 3.

Option 2: Delete your Wylume account

1. Open Wylume and go to Profile → Delete account.
2. Confirm the deletion.

This permanently deletes your Wylume account and the data we store for it, including access tokens, connected Page and Instagram details, your Meta user ID, publishing history, and drafts. Photos and other files stored for the account are deleted in that same step. If a file cannot be removed then, the account is still deleted. Deletion starts immediately and is normally complete within minutes. We may keep limited information where needed for legal, security, fraud-prevention, or billing purposes, including purchase records kept by Apple and our subscription provider.

Option 3: Ask us by email

Email support@willowandwired.com with the subject “Data deletion request”. Send it from the email address you use to sign in to Wylume (your Google or Apple sign-in email) and tell us whether you want:

• only your Instagram/Facebook data removed (you keep your Wylume account), or
• your whole Wylume account deleted.

We confirm your request and complete it within 30 days, usually much sooner. If we cannot verify that the account belongs to you, we will ask for more information before deleting anything.

Removing Wylume from your Facebook account

You can also revoke Wylume's access from Facebook at any time:

1. On Facebook, go to Settings & privacy → Settings → Apps and websites (under Your activity / Permissions, depending on your app version).
2. Find Wylume and tap Remove.
3. If Facebook offers to send a deletion request, it will point you back to this page. Use Option 2 or Option 3 above to delete the data Wylume holds.

On Instagram, you can also review connected apps under Settings → Website permissions → Apps and websites.

Posts you already published

Deleting data from Wylume does not delete posts already published to Instagram or Facebook. Those posts belong to your Instagram or Facebook account. Delete them in Instagram or Facebook if you want them removed.

Logs and backups

Limited technical logs may briefly contain an Instagram account ID and expire according to our service providers' applicable retention periods.