Wylume Support
Need help with Wylume? We're here to help with account access, creating posts, AI-generated content, publishing, privacy requests, and other questions about the app.
Email: cpett99@gmail.com
When contacting us, please include a short description of what happened and, if helpful, which part of Wylume you were using.
Account help
If you're having trouble signing in, staying signed in, or accessing your Wylume account, contact Support and describe the issue you're seeing.
For your security, never send your password, authentication token, social access token, or API credentials by email.
Creating a post
Wylume helps you turn a photo and the Story behind it into content you can review and edit.
If a creation does not look or sound right, you can return to an earlier step, update the Story, choose a different treatment, or edit the final caption before sharing.
AI-generated content
Artificial intelligence can occasionally misunderstand a photo, produce unexpected wording, or create a visual that does not match what you intended.
Please review generated images, captions, names, dimensions, locations, product details, and other important information before publishing.
If Wylume repeatedly misunderstands something you are sharing, let us know. Feedback from real use helps us improve the product.
Image generation and creation limits
Some Wylume features use AI services that have usage and safety limits. If you reach a temporary creation limit, you may need to wait before trying that feature again.
Limits may vary during beta testing while we evaluate reliability, cost, and user experience.
Instagram and Facebook
Supported social publishing features may allow you to connect an eligible Instagram or Facebook destination and publish content you approve.
Social-platform availability may depend on your account type, permissions, platform eligibility, and the current Wylume beta configuration.
If publishing fails, do not repeatedly publish the same post unless Wylume clearly indicates that it is safe to retry. In some cases, Wylume may need to verify whether a social platform accepted the post.
Posts already published to social media
A post published to Instagram, Facebook, or another external platform is controlled by that platform after publication.
Deleting a Wylume Draft, History record, social connection, or Wylume account does not automatically delete a post already published to an external social platform.
Deleting your Wylume account
Wylume includes an account-deletion option inside the app.
Use the account controls in Wylume to begin the deletion process. Account deletion is designed to remove Wylume-owned account data, including your profile, Drafts, Wylume media, personalization information, and social authorization data, subject to limited retention that may be required for security, legal, or operational purposes.
If you cannot access the account-deletion controls or need help with a privacy or deletion request, contact cpett99@gmail.com.
Privacy questions
You can read the Wylume Privacy Policy here:
For questions about your data or a privacy request, contact Wylume Support.
Terms of Use
Wylume's Terms of Use are available here:
Beta feedback
Wylume is currently evolving, and feedback from beta users is especially valuable.
If something felt confusing, sounded too AI-written, did not match your photo, failed during publishing, or simply did not work the way you expected, please tell us.
You do not need to change how you naturally use Wylume for testing. Use the product as you normally would and report the things that stand out.